Deliveries

  • Cost

AYAQ offers free delivery on orders over £100.

  • Shipping times

We ship our products on weekdays (Monday to Friday). If you order before 11am, your product will be shipped the same day. Orders placed after 11am will be shipped the following day.

  • Follow-up and returns

You will find your order number in your order confirmation email. The shipping department will also give you your tracking number directly. 

Returns are free of charge within 30 days from Switzerland or a European Union country. 

Visit our contact page to start a feedback. 


Shipping information by country


  • Delivery times

The estimated delivery time varies between 2 and 5 working days with COLLISSIMO.

  • Shipping costs

Free delivery for orders over €100. 

If the amount of the order is lower than the minimum amount to benefit from free delivery, the delivery costs are 6,99€.

  • Follow-up

The carrier will send you a link by email to track your order before delivery. This link allows you to choose when and by what means you wish to receive your product(s).

  • Returns

You can return a product free of charge within 30 days of purchase using the pre-paid return label provided in the package. Learn more about our return policy.

  • No hidden costs

The prices of the products sold include taxes and customs duties. The amount you have to pay is the amount displayed when you pay for your order.

  • Delivery times

Estimated delivery time is between 2 and 5 working days.

  • Shipping costs

Free delivery for orders over 100€ (current exchange rate). 

If the amount of the order is lower than the minimum amount to benefit from free delivery, the delivery costs are 6,99€.

  • Follow-up

The carrier will send you a link by email to track your order before delivery. This link allows you to choose when and by what means you wish to receive your product(s).

  • Returns

You can return a product free of charge within 30 days of purchase using the pre-paid return label provided in the package. Learn more about our return policy.

  • No hidden costs

The prices of the products sold include taxes and customs duties. The amount you have to pay is the amount displayed when you pay for your order.

Our products will be shipped from a stock based in France.


  • Delivery times

The estimated delivery time is between 4 and 8 working days. 

  • Delivery charges

AYAQ offers free delivery on all orders over £100.
For all orders under 100€, the delivery charge is 12,90€.

  • Returns

You can return a product within 30 days from the date of receipt of the package. We will pay for the return shipping costs. Read more about our return policy.

  • No hidden costs

The prices of the products sold include taxes and customs duties. The total amount you have to pay is the amount displayed when you pay for your order.