Warranty
AYAQ products are designed to last. They are guaranteed for their entire useful life against any defects in workmanship or materials. This warranty reflects our commitment to lasting performance and the quality of our technical clothing.
1. What the AYAQ Warranty covers
The AYAQ Warranty covers defects in materials and workmanship that affect the product’s functionality. If a defect is identified, AYAQ will repair the product free of charge or replace it if a repair is not possible.
AYAQ covers shipping costs in both directions for repairs covered by the warranty.
Each claim is assessed individually, with priority given to repair in line with our commitment to sustainability.
2. What the warranty does not cover
The warranty does not cover:
- normal wear and tear from regular use,
- accidental damage (snags, burns, tears, falls, etc.),
- damage caused by improper care or negligence,
- changes in colour, material or waterproofing due to natural ageing.
Products damaged by natural wear and tear may still be repaired for a reasonable fee. You can find our repair prices here.
3. Products covered
All AYAQ technical clothing, including jackets, trousers, fleeces and accessories, is covered by the AYAQ Warranty, whether purchased on ayaq.com or from an authorised retailer.
Products purchased in a store must be returned directly to the original retailer, who will contact our after-sales service if necessary.
Important: if you purchased your AYAQ product on a partner website or from an authorised store, you must register it on our website to benefit fully from the AYAQ Warranty. To do so, please first sign in or create an account, then register your product on the dedicated page: Register my product.
4. Warranty duration and validity
The warranty applies throughout the product’s useful life, that-is-to say, for as long as it remains technically functional under normal conditions of use. AYAQ reserves the right to determine this period based on the product type, its generation and its observed use.
For any claim, please keep your proof of purchase (invoice or receipt) and, if available, the product code on the original label.
5. Warranty claim process
To make a warranty claim, contact our team via the contact form, specifying the model, a description of the issue and, if possible, photos. Our team will explain how to ship the product.
Products will be assessed by our workshop to determine whether repair is possible. If a covered defect cannot be repaired, a replacement or store credit of equivalent value will be offered.
6. Outside Europe
For customers outside Europe, AYAQ may recommend an authorised local repair specialist when shipping to France is not economically or environmentally appropriate. In this case, AYAQ will cover the repair costs if the defect falls within the scope of the warranty.
7. The AYAQ philosophy
Repair rather than replace, extend a product’s life rather than throw it away — this is the philosophy behind the AYAQ Warranty. Our goal is for every garment to accompany you for as long as possible, on all your explorations.
