Terms and conditions of sale

ARTICLE 1 - Scope

These General Terms and Conditions of Sale (the “Terms”) apply without restriction or reservation to all sales concluded by the Seller with non-professional buyers (“Customers” or “the Customer”) wishing to purchase the products offered for sale (“the Products”) by the Seller on the ayaq.com website. The Products offered for sale on the website are as follows:

• Sportswear
• Sports accessories
• Digital gift cards

The main characteristics of the Products, including specifications, illustrations and details of dimensions or capacity, are presented on the ayaq.com website. The Customer must review this information before placing an order.

The Customer is solely responsible for choosing and purchasing a Product.

Product offers are valid while stocks last, as specified when the order is placed.

These Terms are available at any time on the ayaq.com website and shall prevail over any other document.

The Customer declares that they have read and accepted these Terms before finalising their order.

The Seller's details are as follows:

AYAQ, a French simplified joint-stock company
Registered with the Besançon Trade and Companies Register under number 902 891 365
2 Rue de la Côte 25160 Les Grangettes, France
Intra-community VAT number: FR32902891365

 

ARTICLE 2 - Prices

The Products are supplied at the current prices shown on the ayaq.com website when the Seller records the order. Prices are expressed in euros, excluding and including tax.

Prices include handling, dispatch, transport and delivery costs, which are charged in addition.

 

ARTICLE 3 - Orders

The Customer selects the Products they wish to order on the ayaq.com website as follows:

The Customer adds products to their basket, makes any necessary changes, confirms their order and accepts these Terms.

 

ARTICLE 4 - Payment terms

Payment is made securely using the following methods:

• Payment by bank card
• PayPal

 

ARTICLE 5 - Delivery

The Products ordered by the Customer will be delivered to the following areas: Switzerland, France, Luxembourg, Belgium, Germany, Austria, Japan, South Korea, etc.

Deliveries are made within the following timeframes:

• France and Switzerland: 2 to 5 days
• Other European countries: 4 to 8 days
• Japan, South Korea: 5 to 10 days

The delivery times provided are indicative and may vary depending on the destination, carriers, logistical conditions or customs formalities specific to each country.
Any such variations shall not be considered a delay attributable to AYAQ.
AYAQ cannot be held responsible for additional delays due to international transport, customs checks or any event beyond its control.

 

ARTICLE 6 - Returns and exchanges

In the event of a defective product or a shipping error, AYAQ covers all return and reshipping costs. 

Refunds are issued after the returned product has been received and inspected.

For a change-of-mind return or size exchange, the customer is responsible for return shipping costs from their country.

Returns are accepted within 30 days of receipt of the order. Items must be returned in their original condition, unworn, unwashed and with their original packaging. 

 

ARTICLE 7 - Personal data

The Customer is informed that the collection of their personal data is necessary for the sale of the Products by the Seller and that this data must be shared with third parties for delivery purposes.

 

ARTICLE 8 - Governing law and jurisdiction

These General Terms and Conditions of Sale are governed by French law.
In the event of a dispute, the French courts shall have exclusive jurisdiction.
For customers residing outside the European Union, communications are conducted in English or French.