Repairs

Extending the life of our products is an integral part of our approach to sustainability. AYAQ offers a repair service to care for your technical clothing and extend its lifespan, whether or not it is covered by the AYAQ Warranty.

For any questions or repair requests, you can reach our team via the contact form or at contact@ayaq.com.

1. Repair rather than discard

We prefer to repair rather than discard, and offer repairs for your technical midlayers and outer layers that have been damaged or show signs of prolonged use.

2. The AYAQ Warranty

AYAQ products are guaranteed for their entire useful life against any manufacturing or material defects. This warranty covers defects in design, materials or workmanship that affect the product's functionality.

If a defect is identified, AYAQ will repair the product free of charge, or replace it if repair is not possible. AYAQ covers shipping costs both ways for repairs covered by the warranty. Each request is assessed individually, with priority given to repair in keeping with our approach to sustainability.

To benefit fully from the AYAQ Warranty, products purchased from partner retailers must be registered on ayaq.com after creating a customer account.

3. Repairing a product defect

Our value chain and quality control processes are designed to prevent product defects. Should a defect nevertheless be identified, repairs are carried out free of charge when covered by the AYAQ Warranty (see this page for the terms and conditions). In such cases, AYAQ covers all shipping costs.

Repairs are carried out wherever possible, subject to parts availability and technical feasibility. If a product with a defect covered by the AYAQ Warranty cannot be repaired, the customer will be offered a replacement or store credit of equivalent value, at AYAQ's discretion.

4. Repairs unrelated to defects

If your product is not, or is no longer, eligible for warranty coverage, we can assess whether it can be repaired. Shipping costs are then the customer's responsibility, and return shipping for the repaired product will be charged.

We do not offer repairs for base layers and accessories, but can direct you to local alteration services. When shipping to our European workshops is not appropriate, AYAQ draws on its international network of partner workshops (see section 5) to offer a local solution that reduces environmental impact and shipping costs.

Shipping costs both ways are the customer's responsibility, except in the case of a defect covered by the AYAQ Warranty. In that case, AYAQ covers all outbound and return shipping costs.

This repair service is exclusively for individual customers who purchased their products on ayaq.com. Repairs for business customers or partner retailers are subject to specific terms and conditions.

5. Repairs by geographical region

Outside Europe, AYAQ is establishing a network of partner workshops to provide a consistent after-sales service across different regions of the world. In Japan, the United-States and South Korea, AYAQ will use its official repair workshop in the country concerned. This authorised partner will handle warranty and out-of-warranty repairs directly, to the same quality standards as in Europe.

Our customer service team will provide the partner workshop's full contact details when you submit a repair request, based on where the product was purchased and the type of product. This ensures efficient local handling while maintaining the traceability and compliance of the AYAQ process.

6. AYAQ repair prices (for AYAQ clothing)

* The above-mentioned prices apply only to products purchased on ayaq.com. * Outside Europe, AYAQ may offer authorised local repairs when shipping to France is not economically or environmentally appropriate. * Shipping costs both ways are the customer's responsibility, except in the case of a defect covered by the AYAQ Warranty.

7. Products purchased in-store

Products purchased in-store must be returned directly to the authorised retailer from which they were purchased. The retailer will assess the request and, if necessary, forward the repair or warranty request to AYAQ. Our after-sales service does not handle returns from physical retail channels directly.

Every repair helps extend the life of your gear and reduce its environmental impact. At AYAQ, we consider sustainability a performance standard in its own right.