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Warranty, Care & Repair — AYAQ Hardshells

AYAQ hardshells — SKORA, SKORA-XT, LONAK, and BATURA — are built to last. They feature a hydrophilic non-microporous membrane among the most waterproof worldwide, tested up to 52,000 Schmerbers, fully manufactured in Europe. Their rigorous construction, field-proven and validated by athletes and explorers, requires proper care to maintain protection against rain, strong wind, and temperature fluctuations. All AYAQ hardshells come with a 3-year warranty covering material and manufacturing defects.

1. Washing: Preserve Membrane Performance

The AYAQ hydrophilic membrane doesn’t clog like microporous membranes but must be washed correctly to maintain breathability (RET < 12) and performance during activity.

  • Machine wash at max 30°C.
  • Wash inside out with zippers closed.
  • Do not overload the machine; the jacket must move freely.
  • Use a standard liquid detergent without fabric softener or bleach.
  • Choose a thorough rinse to remove all detergent residues.

Fabric softeners block water vapor diffusion through the membrane and must be avoided.

2. Drying: Reactivate Water Repellency

The membrane ensures waterproofing, but surface water repellency enhances comfort by preventing outer fabric saturation.

  • Air dry inside out.
  • Then tumble dry for up to 15 minutes on synthetic setting, still inside out, to reactivate the water-repellent finish.

Avoid direct heat sources (radiators, stoves) that can damage external finishes.

3. Repairs: Extend Your Hardshell’s Lifespan

AYAQ hardshells use durable materials and precise construction, but outdoor use can cause abrasion, snags, or mechanical stress. Instead of replacing, we prioritize repair.

AYAQ operates a repair workshop in France, near the Alps, capable of servicing all hardshell models:

  • zip repair or replacement,
  • restoration of tapings and seams,
  • panel refurbishment,
  • localized reinforcements compatible with the membrane.

For Japan, AYAQ partners with a local expert trained to the same standards, ensuring consistent repair quality without international delays.

Conclusion

With simple care — gentle washing, controlled drying, and repairs as needed — an AYAQ hardshell maintains exceptional performance season after season. Designed to endure and maintained to last, they remain reliable tools in all weather, anywhere, year-round.

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