Shipping policy

Delivery information

Orders are shipped from France with tracking. We deliver DDP (taxes and duties included) to the countries listed below-: no hidden costs—the amount shown at checkout is the amount you pay.

Eurozone (France, Monaco, Austria, Germany…)

  • Estimated delivery times: France 2–5 business days • Rest of the eurozone 4–8 business days.

  • Shipping costs: Free on orders of €80 or more • €4 below this amount.

  • Carrier & tracking: Colissimo (or equivalent), with a tracking link sent by e-mail.

Switzerland

  • Estimated delivery times: 2–5 business days.

  • Shipping costs: Free on orders of CHF 100 or more • CHF 6.90 below this amount.

  • Customs (DDP): Taxes and import duties included in the displayed price (no charges on arrival).

United-Kingdom

  • Estimated delivery times: International Express 1–3 business days.

  • Shipping costs:

    • £20 for orders from £0 to £100

    • £10 for orders from £100 to £300

    • Free for orders over-£300

  • Customs (DDP): Taxes and duties included (no charges on arrival).

Japan

  • Estimated delivery times: 5–10 business days depending on the destination.

  • Shipping costs:

    • ¥7,000 for orders from ¥0 to ¥25,000

    • ¥5,000 for orders from ¥25,001 to ¥50,000

    • ¥3,000 for orders of ¥50,001 or more

  • Carrier & customs (DDP): DHL Express, taxes and customs duties included (no charges on arrival).

North America (United-States & Canada)

  • Estimated delivery times: 4–8 business days.

  • Shipping costs: €20 for orders up to €100 • Free on orders of €150 or more.

  • Customs (DDP): Taxes and duties included in the price.

Delivery times are estimates and may vary depending on the time of year, carrier and customs procedures. AYAQ cannot be held responsible for delays resulting from these variations.